Automating insurance paperwork
Most insurance companies lack a HIPAA-compliant web interface for their clients, preferring onerous faxed forms for their security. Even those that have more efficient systems for data exchange typically require a certain number of customers to merit automatic communication. Gusto, naturally, had no control over which insurance providers its clients chose.
This necessitated tedious manual entry into forms for different insurance companies, and a system that was nearly impossible to scale without spending exponentially more money on labor. Gusto previously relied on an outdated method for communicating with insurance companies, hiring a small labor force to fill out paperwork for the insurance providers of their clients. This process wasted time, labor, and money.
Gusto looked to Cloud City to help them develop a solution that would replace manual entry with computer entry.
Turning customer form entry into data
Gusto knew they needed a different approach for communicating with medical providers. They brought on a lead engineer from Cloud City, André Arko. He partnered with Gusto to build a system that would automate communication by turning a customer’s form entry into data. That data could then be transferred to insurance providers without manual entry by a staff member at Gusto.
As a result, Gusto was better positioned to scale their platform and continue expanding their service to more businesses and more employees.
The initial engagement went so well, Gusto decided to expand their partnership with Cloud City and bring on André for a new initiative: leading a team of engineers that would improve infrastructure and processes at Gusto. They hired Cloud City to essentially form one-third of their new team, which would troubleshoot problems and improve overall infrastructure by proactively mitigating risk.
Through a combination of risk-identification, planning analysis, and architecture work, this growing team helped dramatically improve internal infrastructure across Gusto.